ITAA Services and Expertise

Contract Implementation

Scope and scale of a contract implementation determine the approach to take for success

The nature of the agreement will determine the considerations involved in implementation, is it delivery of a complex software integration, onboarding a new support partner or a support and maintenance renewal?  To achieve success all parties must work together, the supplier is key and will need to be managed.

Our skills and experience will lead your team to a successful go-live, engage the supplier and ensure that the key terms of the agreement are shared and understood.


  • Key success criteria

    What needs to be achieved to deliver a successful implementation? Development of a supplier engagement plan with the internal and external teams enables an aligned approach to onboarding the supplier. With a consistent start to the implementation, the relationship is set for success. This also ensures the value negotiated in the agreement is delivered to the business.

    We develop a supplier engagement plan, and a RACI matrix for implementation & future state. At this stage the fully executed contract and a key term contract summary for the teams’ reference are delivered.

  • Supplier Relationship Management (SRM)

    Our toolkit is used to manage your strategic suppliers, it provides a governance structure and set of skills for use by your teams to deliver the best results from supplier agreements. Going live with a new contract is the optimal time to introduce the SRM framework to a supplier to get the relationship off on the best footing.

    We have implemented our SRM Process & Framework across a number of clients, providing tools and techniques to better manage your supply base.

Key benefits

  • Communication channels

    Often the contract is signed and forgotten about. SRM brings the contract to life, gets both parties communicating, managing risk and seeking ways to optimise what has been agreed. This level of engagement leads to savings and improved supplier performance because it’s being measured and managed.

  • Technical alignment

    Do you know what your strategic suppliers have planned on their roadmap? Does it align with your strategy? Implementing a coherent approach to supplier and contract management helps define a vendor and product strategy, moving your engagement from reactive to proactive.


  • Effectively managing suppliers

    Effectively managing suppliers during a project implementation is critical to its success. All too often suppliers point the finger. Defined success criteria alongside the SRM tools & techniques gets through this barrier to achieve the goal.

  • Strategy alignment

    Strategy alignment with key suppliers provides insight to your organisation and enables you to plan and mitigate risk from such events as end of life. It can also provide opportunities with the supplier, such as taking advantage of new products at competitive prices.